Is chi-silk infusion supposed to look like cream?

No. It is supposed to look like an oil almost, has a little bit of a yellow color to it. The last I purchased, a few weeks ago still looked like that. It is not a heat protectant either. Good detangler on wet hair and smoothing frizzies on dry hair. If it was purchased at rite aid you are not guaranteed it is what the bottle says. Chi is a line to be sold in professional salons, not drug stores. Chi does make an iron protectant though, if you purchase it from a salon at least you can talk to a stylist to be sure you are getting the right type of product for your hair.